Terms of Service

Terms of Service Overview

These Terms of Service ("Terms") govern your use of the TailorMitra website, SaaS platform, mobile applications, and related services ("Service") provided by Nexus Technology ("TailorMitra", "we", "us", or "our").

By creating an account, purchasing a subscription, or using TailorMitra, you agree to these Terms. If you do not agree, please do not use the Service.

If you are using TailorMitra on behalf of a business, you confirm that you have authority to accept these Terms for that business.

1. About TailorMitra

TailorMitra is a business management and workflow platform designed for gents tailors, ladies boutiques, curtain businesses, alteration businesses, and related businesses.

Depending on your subscription and enabled add-ons, TailorMitra may provide features including customer management, measurements, quotations, orders, invoices, fabric records, payments, QR codes, staff management, production workflows, analytics, WhatsApp messaging, reports, and mobile applications.

Features and availability may vary depending on your selected plan and add-ons.

2. Account Registration

You must provide accurate information when creating your TailorMitra account.

You are responsible for keeping your account information accurate and up to date, protecting your login credentials, preventing unauthorized access, managing access given to employees or staff members, and all activities performed through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

You may not create an account using false information or impersonate another person or business.

3. Subscriptions and Plans

TailorMitra may offer monthly, annual, or other subscription plans.

Your subscription provides access to the features included in the plan you purchase. Certain features may be available separately as paid add-ons.

Plans may differ in features, users, storage, usage limits, automation, WhatsApp functionality, workflows, reports, and other capabilities.

We may introduce new plans, modify existing plans, or change feature availability from time to time. Where required, we will provide reasonable notice of material changes.

4. Billing, Renewal and Cancellation

Subscription fees are charged according to the billing cycle selected by you. Monthly plans are generally billed monthly and annual plans are generally billed annually.

Unless otherwise stated, subscriptions may automatically renew for the selected billing period. You are responsible for applicable taxes, including GST where applicable.

Failed payments may result in restricted or suspended access. You may cancel your subscription before the next renewal date.

Cancellation normally prevents future renewal but does not automatically refund amounts already paid for the current billing period. Refunds will be provided where required by applicable law or according to any refund policy communicated by TailorMitra.

If you believe you have been incorrectly charged, please contact us at info@tailormitra.in.

5. Add-On Services

TailorMitra may provide optional add-ons such as Pattern Library, Fabric Order Management, Mobile Applications, Automated WhatsApp Alerts, Daily and Weekly Business Intelligence Reports, Staff Assignment and Production Workflows, and other modules introduced in the future.

Add-ons may have separate fees, usage limits, and eligibility requirements.

When you activate a paid add-on, you authorize TailorMitra or its payment provider to charge the applicable fee.

6. Your Business and Customer Data

You may store information about your business and customers through TailorMitra, including names, contact details, measurements, photographs, voice notes, order information, payment records, delivery information, and other business data.

You retain ownership of the business and customer data that you submit to TailorMitra.

You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to collect and process such information. You must not upload information that you are not legally permitted to collect or process.

Our handling of personal information is also governed by our Privacy Policy.

7. Customer Data and Privacy Responsibilities

If you use TailorMitra to store or process customer information, you are responsible for complying with applicable privacy and data-protection laws.

This includes informing customers about how their information is used, obtaining required consent or authorization, collecting photographs and measurements lawfully, providing appropriate access and deletion mechanisms, limiting employee access to authorized personnel, and protecting customer information from unauthorized disclosure.

TailorMitra provides the technology for managing this information but does not determine the legal obligations applicable to your particular business.

8. Acceptable Use

You agree to use TailorMitra only for lawful business purposes.

You must not violate applicable laws, infringe intellectual property or privacy rights, upload viruses/malware, attempt unauthorized account access, circumvent security features, interfere with operations, reverse engineer/copy the Service, scrape data, send unlawful spam, or engage in fraudulent activities.

We may suspend or restrict accounts that violate these requirements.

9. WhatsApp and Automated Messaging

TailorMitra may provide WhatsApp and other communication features for order confirmations, pickup notifications, invoices, status updates, payment alerts, and business reports.

When using these features, you are responsible for using accurate recipient information, obtaining required permissions or consent, following applicable communication and privacy laws, following Meta/WhatsApp policies, and avoiding spam or abusive messaging.

TailorMitra does not guarantee that every message will be delivered successfully. Messages may be delayed or fail because of third-party platform restrictions, invalid phone numbers, network problems, provider outages, recipient settings, or circumstances outside our control.

10. Third-Party Services

TailorMitra may integrate with third-party services such as WhatsApp/messaging providers, cloud hosting providers, email providers, analytics services, and authentication services.

Your use of third-party services may also be subject to their own terms and privacy policies. TailorMitra is not responsible for third-party services outside our reasonable control.

If a third-party service becomes unavailable or changes its policies/APIs, we may modify or discontinue the related TailorMitra functionality.

11. Intellectual Property

TailorMitra and its underlying software, design, interface, branding, logos, documentation, and technology are owned by or licensed to TailorMitra (Nexus Technology).

Except for the limited right to use the Service during your active subscription, these Terms do not transfer ownership of TailorMitra's intellectual property to you.

You may not copy, reproduce, resell, modify, reverse engineer, distribute, or commercially exploit the Service without our written permission.

You retain ownership of content and business data that you upload to TailorMitra.

12. Service Availability and Changes

We aim to provide a reliable and secure service, but we do not guarantee that TailorMitra will always be uninterrupted, error-free, or available.

The Service may occasionally be unavailable due to maintenance, updates, technical problems, security measures, internet/infrastructure failures, third-party service outages, or events beyond our reasonable control.

We may add, modify, improve, or discontinue features from time to time. Where reasonably practical, we will provide notice of significant changes that materially affect paid functionality.

13. Data Backup and Account Termination

We may maintain backups as part of our operational and disaster-recovery processes. However, you should maintain appropriate backups or exports of critical business information and should not rely on TailorMitra as your only backup.

We may suspend or terminate an account if you materially violate these Terms, subscription fees remain unpaid, you engage in fraudulent/abusive activity, or legally required.

After termination, your right to use the Service ends, and data may be deleted after a reasonable retention period.

14. Disclaimer

TailorMitra is provided on an "as is" and "as available" basis to the maximum extent permitted by law.

We do not guarantee that the Service will meet every business requirement, be always available or error-free, guarantee delivery of WhatsApp notifications, or guarantee calculations/reports are completely accurate.

You are responsible for verifying important business, financial, tax, production, measurement, and delivery information before relying on it. TailorMitra does not provide legal, tax, accounting, or professional advice.

15. Limitation of Liability

To the maximum extent permitted by applicable law, TailorMitra will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or business data.

To the maximum extent permitted by law, TailorMitra's total liability relating to the Service will not exceed the subscription fees actually paid by you to TailorMitra during the 12 months immediately preceding the event giving rise to the claim.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless TailorMitra, its owners, employees, affiliates, and service providers from claims, losses, liabilities, and expenses arising from your violation of these Terms, unlawful use, customer/business data, or failure to obtain required consents.

17. Governing Law and Disputes

These Terms are governed by the laws of India.

Subject to applicable law, courts located in Ahmedabad, Gujarat, India will have jurisdiction over disputes arising from or relating to these Terms or the Service.

Before initiating formal legal proceedings, you agree to first contact TailorMitra and provide a reasonable opportunity to resolve the matter.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may notify you through the Service, email, or another reasonable method.

The updated Terms will display a new "Last Updated" date. Your continued use of TailorMitra after updated Terms become effective constitutes acceptance.

19. Contact Us

If you have questions about these Terms, please contact us:

TailorMitra • Nexus Technology

Email: info@tailormitra.in

Phone: +91 90335 92535