Privacy Policy

Privacy Policy Overview

At TailorMitra, we respect your privacy and are committed to protecting the personal and business information entrusted to us. This Privacy Policy explains how TailorMitra ("TailorMitra", "we", "us", or "our") collects, uses, stores, shares, and protects information when you use our website, SaaS platform, mobile applications, and related services (collectively, the "Service").

By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. About TailorMitra

TailorMitra is a business management and workflow platform designed for gents tailors, ladies boutiques, curtain businesses, and related tailoring and alteration businesses.

The Service may allow businesses to manage customers, measurements, orders, quotations, fabrics, payments, staff, production workflows, deliveries, reports, and communications.

For purposes of data protection:

"Account Owner" means the business or individual who subscribes to TailorMitra.

"End Customer" means a customer whose information is entered into TailorMitra by an Account Owner.

"User" means an Account Owner, staff member, employee, administrator, or other person authorized to access an account.

2. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

2.1 Account and Business Information: When you create an account, we may collect name, business/shop name, email address, mobile or telephone number, business address, billing information, subscription and plan information, login credentials, authentication information, and business configuration settings.

2.2 Customer Information Entered by Businesses: Account Owners may enter information about their own customers into the Service, including customer name, mobile number, email address, address, photographs, measurements, garment/design preferences, order history, delivery info, notes, voice/audio notes, reference photos, and payment/outstanding balance details. The Account Owner is responsible for ensuring an appropriate legal basis and consent.

2.3 Order and Business Data: We may process information related to quotations, orders, garments/curtains, fabric info, alterations, prices, discounts, taxes, advance payments, balances, delivery dates, production status, staff assignments, workflow stages, invoices, and expense/income records.

2.4 Communications Data: If you use our communication features, we process recipient phone numbers, message content, order references, invoices, notifications, and trial reminders sent through supported channels including WhatsApp. Third-party providers process data according to their own privacy policies.

2.5 Technical and Usage Information: We automatically collect technical data such as IP address, browser type, device type, OS, location derived from IP, login timestamps, pages accessed, application activity, diagnostic info, and cookies to operate, secure, maintain, and improve the Service.

3. How We Use Information

We may use information for the following purposes:

• Providing and operating the TailorMitra Service and maintaining accounts.

• Storing customer measurements, orders, photographs, and other business information.

• Processing subscriptions, payments, generating quotations, and invoices.

• Managing production/delivery workflows and sending requested notifications.

• Providing WhatsApp-related functionality and generating business reports and analytics.

• Providing customer support, troubleshooting, preventing fraud/abuse, and maintaining security.

• Improving existing features, developing new features, and complying with legal obligations.

We will not sell your personal information to third parties.

4. Customer Data Controlled by Your Business

TailorMitra is primarily a platform that enables businesses to manage their own customer information.

If your tailor shop, boutique, or other business uses TailorMitra and enters your information into the Service, that business generally determines why and how your information is collected and used.

If you are an End Customer and have questions about information entered by a particular business, you should first contact that business directly. Where applicable law requires us to assist with a request, we may work with the relevant Account Owner to respond.

5. Legal Bases for Processing

Depending on applicable law and circumstances, we process personal information because it is necessary to provide requested Services, perform a contract, fulfill legitimate business interests, comply with legal obligations, or where consent has been provided. Where consent is relied upon, you may withdraw consent where permitted by law.

6. Photographs, Measurements, and Voice Notes

TailorMitra may allow Account Owners to upload or record customer photographs, body measurements, design references, and voice/audio notes.

Account Owners are responsible for obtaining required permissions/consents before uploading. Users should only upload information reasonably necessary for tailoring, boutique, curtain, alteration, or related services.

7. WhatsApp and Third-Party Communication Services

TailorMitra may integrate with WhatsApp or third-party communication services for order confirmations, pickup notifications, trial reminders, status updates, invoices, payment alerts, and daily/weekly business reports.

Information transmitted is governed by third-party terms and privacy policies. TailorMitra does not control third-party processing outside of our provided functionality.

8. Payments and Billing

Subscription payments may be processed by third-party payment processors. We receive payment status, transaction references, amount, currency, subscription plan, and billing dates. Complete payment card details are handled directly by processors according to their privacy policies.

9. How We Share Information

We share information with trusted third parties as necessary to operate the Service, including hosting providers, infrastructure, payment processors, email/messaging/WhatsApp providers, analytics, support tools, security, and professional advisers.

Service providers are bound by confidentiality obligations. We may also disclose information to comply with applicable law, respond to lawful requests, protect rights/safety, or prevent fraud/abuse.

10. Business Transfers

If TailorMitra is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction with appropriate notice where required by law.

11. Data Storage and Security

We use technical and organizational safeguards including encryption in transit, access controls, role-based permissions, secure cloud infrastructure, backup/recovery procedures, and security monitoring.

However, no internet service is 100% secure. You are responsible for safeguarding your passwords and login credentials.

12. Data Retention

We retain information for as long as necessary to provide the Service, maintain records, meet contractual obligations, resolve disputes, enforce agreements, comply with legal requirements, and prevent fraud. When no longer required, data is deleted, anonymized, or securely disposed of.

13. Account Cancellation and Data Deletion

Upon account cancellation, access and data may be restricted according to subscription terms. You may request deletion of your account and personal info by contacting info@tailormitra.in.

Certain data may be retained for legitimate business or legal obligations, and deleted data may temporarily persist in secure encrypted backups until routine overwriting.

14. Your Privacy Rights

Depending on your location, rights may include accessing, correcting, restricting, objecting to, or deleting personal data, withdrawing consent, requesting data portability, or lodging complaints with data authorities. Contact us to exercise these rights.

15. Cookies and Similar Technologies

We use cookies to maintain sessions, remember preferences, maintain security, monitor performance, and analyze usage. Browser settings allow controlling cookies, though disabling them may affect functionality.

16. Children's Privacy

TailorMitra is intended for business users and is not directed toward children. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data improperly.

17. International Data Transfers

Information may be stored or processed in countries outside of where you or your customers reside, utilizing appropriate legal safeguards where required.

18. Third-Party Links and Services

The Service may contain links or integrations to third-party services. TailorMitra is not responsible for third-party privacy practices and encourages reviewing their policies.

19. Business Account Responsibilities

Business account holders are responsible for providing notices to customers, obtaining required authorizations/consents, ensuring data accuracy, granting authorized staff access only, protecting credentials, and complying with applicable laws.

20. Changes to This Privacy Policy

We may update this policy to reflect changes in our Service, technology, or legal requirements. Material changes will be notified via the Service or email with an updated Last Updated date.

21. Contact Us

If you have questions, concerns, or privacy requests, please contact us:

TailorMitra • Nexus Technology

Email: info@tailormitra.in

Phone: +91 90335 92535

22. Effective Date

This Privacy Policy is effective from October 1, 2026. Continued use of TailorMitra indicates acknowledgment of the practices described herein.